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The Top Tools for Business Communication in 2023

The Top Tools for Business Communication in 2023 , using the appropriate business communication technologies will be essential.

Going into the new year, businesses will face a wide range of difficulties, including increased cybercrime and inflation. But communication is one of the most constant and pervasive business difficulties.

Customer happiness and, by extension, corporate success, depend heavily on effective communication. According to a Microsoft survey, 96% of consumers feel it is a major factor in determining whether they will continue to support a particular brand.

Similar to this, effective internal communication within teams can aid organisations in reducing friction losses, misunderstandings, and data silos. In the end, you could save a lot of time and money by doing this.

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But how can internal and external communication reach this benchmark? However, one of the biggest obstacles in company is communication. Here are the top five tools for business communication.

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It centralises all of the most widely used methods of contact between customers and businesses, including phone calls, texts, and emails. Users are then given the option to construct threaded conversations, which include all of a customer’s interactions across channels. This makes it simple for team members to continuously offer the greatest customer assistance.

Additionally, there are other features like call notes and surveys available. Users of the former can rapidly add notes to customer encounters for their own future reference or the benefit of their colleagues. The latter enables the distribution of brief surveys, such as those that measure customer satisfaction.

NextivaONE has the additional benefit of making internal communication simpler. Members of the team can use voice andvideo calls, exchange messages, and share files.



Slack is a chat app that can be used by your team to communicate at various levels. Each user can communicate others and has a profile. But they may also add specific people and develop channels to facilitate communication on a specific subject.

The higher tiers of Slack also enable team members to initiate video calls and share files with up to 1 TB of storage per.

Slack has the advantage of offering native connectors with a variety of other business applications, like Jira, Google Workspace, and Salesforce.

An unlimited number of users can utilise the basic version of Slack for free. The use of integrations, hosting video calls, adding apps, and accessing an endless searchable message history are all features available in paid editions, which start at $8 per user each month.



Asana is a project management platform that can be customised to improve team cooperation. It provides a wide range of integrations, similar to Slack.

Users of Asana can keep track of both ongoing activities and project-related tasks. The ability to create projects, assign roles, distribute tasks with due dates, share documents, and engage in asynchronous comment threads is available to team members.

This business communication tool ultimately simplifies project administration and aids team members in staying on top of their to-do lists.

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Teams with up to 15 people can use Asana’s free version. The Premium plan’s price then rises to $10.99 per user and month. Additional features including Goals, Portfolios, and Proofing become available at the Enterprise tier.



Having a reliable cloud-based solution is crucial if your staff routinely interacts on documents. The rarely challenged top contender in this field is Google Workspace.

It includes a variety of programmes and was once known as G Suite. Users can coordinate their meetings using Calendar, create and edit text documents, spreadsheets, and presentations using Docs, Sheets, and Presentations, and share documents via Drive. Additionally, audio and video calls are a breeze with Google Meet.

The majority of Google Workspace tools are free for individual users. Pricing for businesses starts at $6 per user per month.


Users can create boards on Trello and keep track of activities that need to be done, are being worked on, or have already been finished by using the Kanban approach. It’s a simple but effective strategy.

Additionally, Trello offers a huge selection of extra applications and partnerships with services like Jira, Clockify, and Dropbox.

The entry-level version is no cost. Pricing for additional features, boards, and workspace begins at $5 per user each month.


One of the main issues facing organisations in 2023 is improving communication. You may meet this obstacle, get through it, and advance your communication in the new year by making use of the tools mentioned above and determining which of their features best meets the demands of your company.

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