The first responsibility of a healthcare provider is to its customers, where customer service takes on much greater significance than in any other sector. Either a health emergency or a basic check-in over telehealth, accuracy, and good technical support is important. Many providers depend on a network, which connects one location to another. The answer to all those needs is a reliable business phone service.
A variety of different systems are currently in use, and they each have different costs and benefits. We ‘re here to discuss the best solutions for independent health practices or larger hospitals, from PBX to cloud computing services to VoIPs. Such systems would allow calls to be registered, voicemails to be documented, digital switchboards to be generated and texts, and emails to be sent according to the requirements of and organization.
Your phone service is your patient’s first contact with you and should be there to support them with as much care as you do at the workplace. Below are 5 of the best options and the most affordable.
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Nextiva is an easy-to-use VoIP (Voice Over Internet System) since it provides a range of functionality and customizable configurations. Nextiva includes automated call routing, limitless free domestic roaming, e-mail, and mobile voicemail, remote faxing, and instant messaging. Nextiva’s admin panel is web-based, allowing administrators to access them remotely.
The package includes:
- Desk Phone
- Conference room phones
- An app that functions for computer phone calls, texts, and emails
- App accessibility through a mobile device
- External app integration selections, like CRM and Live Chat
There are three different options, with a price range that helps you to adapt to the type of company. Whether you are a small private practice with a handful of patients or require a multi-facility network with hundreds of staff, Nextiva has the best solution for you. These are the starting rates per user for each program, as based on an annual contract:
- Basic – $19.95 per month
- Pro – $20.95 per month
- Enterprise – $27.95 per month
The basic level includes unlimited roaming, call queuing, automatic call forwarding, keeping audio, free online fax, free local and toll-free numbers. The Pro Plan would meet all of your needs with the Nextiva app, unlimited phone calls, pre-recorded greetings, and instant messaging. The Enterprise program provides text delivery call recording, speech processing, and voicemail.
These updated plans include online surveys and call analytics, enabling you to decide how Nextiva works for your business.
It is a cloud-based phone system that is widely used by the healthcare sector but it does not require a physical telephone line or even a SIM card. Internet access is everything required to connect healthcare professionals. Their app “Group Collaboration” keeps structured for clients, callers, and team leaders. CallHippo has common functionality such as call transfer, call recording and call queuing, and additional tools such as three-way calling and call barging to track training initiatives for supervisors.
They have multiple levels, Bronze, Silver, Platinum, priced at $14, $18, and $30/month respectively. The Bronze levels include:
- 1 Free Number
- Call Recording
- SDAP: Patent Pending Technology
This is also an Enterprise level that involves calling in and negotiating with customer support since the price and need are adjustable.
3. Medtel Communications
This company develops phone systems that are catered to different sectors, and they approach healthcare systems with a particular intent, concentrating on integrated patient appointment scheduling, billing assistance, satisfaction surveys, and distribution of test results, which is not something that can be found in a traditional VoIP. They have options to capture calls and video conferencing from any internet-compatible system that’s perfect for telehealth care provider patients. Medtel allows the integration of multiple treatment centers, which is ideal for service on a broader scale.
They are also compliant with HIPAA, ensuring they guarantee the protection of customer calls and texts, securing the patient’s data and securing health information. Pricing is somewhat vague and may require that you contact the company directly to inquire about your own needs.
Ooma is a great choice for many companies because they have their own unique healthcare-specified VoIP system that enables quicker response times, integration with appointment schedules, ordering supplies and billing, and a convenient way for physicians to remain connected to patients even while not in the office. You may connect Ooma to your office or computer, or to a mobile device or a laptop. Ooma allows you to build a personalized virtual receptionist and offers several extensions for all workers.
We encourage customers to call in and negotiate different solutions with a customer representative, but the basic plans are:
- Ooma Office $19.95/user/month
- Ooma Office Pro $24.95/user/month
- Ooma Enterprise $34.99/user/month
There is a significant difference in features even between Office and Office Pro, like:
- Desktop App
- Call recording
- Enhanced call blocking
- Overhead paging
- Voicemail transcription
- Higher usage limits for Extension Monitoring,
- Call Park, Audio Conference Room Participants
Enterprise includes even more features.
Vonage is a very flexible alternative if you are a smaller company still working out how a specialist telephone service will better serve your needs, with a wide range of choices in terms of the plan and line number. They provide the standard VoIP cloud services and enable online meetings and video conferencing with Amazon Chime to be supported if you choose a Premium or Extended package that allows CRM integration.
- 1-4 lines – $19.99 per month per line
- 5-19 lines – $17.99 per month per line
- 20+ lines – $14.99 per month per line
- 1-4 lines – $29.99 per month per line
- 5-19 lines – $27.99 per month per line
- 20+ lines – $24.99 per month per line
- 1-4 lines – $39.99 per month per line
- 5-19 lines – $27.99 per month per line
- 20+ lines – $34.99 per month per line
The control panel allows mobile access to make configuration simple, add new users, and handle your calls even when working remotely, or for team members who can’t be attached to their desktops all day long. It is a nice choice to try before you’re ready for further interaction with a company where a lot of people wear different hats and can’t be bound to the desk every second.