Samsung Galaxy S10

After installing the latest software update, Samsung Galaxy S10 owners have started reporting major issues on their phones. The issue, they say, freezes their devices and forces a reboot.

Galaxy S10 Issues

The update that came with phone-breaking bugs, as reported earlier by SamMobile, is XXU1ASE5. It is also the one that bumped the security patch to May 2019, bringing camera improvements, namely for night mode.

Most users say third-party apps like Twitter and Nova Launcher are freezing on their Galaxy S10, but other apps, including Google Chrome, YouTube, and the official Reddit app, are also facing the same problem, to name a few.

It gets worse, though. Over at Reddit and XDA-Developers forums, owners say the phones themselves are also freezing. However, the handsets still retain some features. They say pressing and holding the power button can still display the power off or restart options, but they can’t get one to work either. In such cases, the device eventually reboots on its own.

Other reports say that it turns off the screen by pressing the power button, but it does not lock the phone. Meanwhile, some owners also say the fingerprint reader under-display doesn’t work from time to time, or if it works, it doesn’t react as quickly as before.

Is There A Fix?

At the time of writing, there’s no known fix just yet. It seems that the problem is not solved by a factory reset either. A complete reboot seems to return the Galaxy S10 to working condition, but only temporarily.

In other words, users are advised to refrain from installing the latest update for now, but they will have to wait until Samsung rolls out a fix for those who have already updated their phones, even though the company has yet to recognize the problem.

If you have experienced similar problems with your Galaxy S10, Galaxy S10E, or Galaxy S10 Plus, please feel free to hit us and let us know in the comments section below.